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    <loc>https://www.carolynchandler.com/overview</loc>
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    <lastmod>2025-07-08</lastmod>
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      <image:title>Case Studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/0fd8408b-fb8d-4b1c-899c-9c22f268bd80/MiKashBoks.png</image:loc>
      <image:title>Case Studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/4de1e37f-aa22-4270-84a9-723fe9ed28d1/NewsLaddy.png</image:loc>
      <image:title>Case Studies</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/34e6021d-eaf1-46f3-8321-c90733d7cb6d/Screenshot+2025-06-02+at+4.37.50%E2%80%AFPM.png</image:loc>
      <image:title>Case Studies</image:title>
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  <url>
    <loc>https://www.carolynchandler.com/overview/news-laddy</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-06-24</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/cc8141d0-34dc-4550-ae2d-708f9b69ef51/News+Laddy.png</image:loc>
      <image:title>Case Studies - Making AI Approachable with a Custom Newsletter Assistant—GIPNA - Make it stand out</image:title>
      <image:caption>Select the image above to see News Laddy in action (you’ll just need a free ChatGPT account, if you don’t have one already).</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749158048420-MQC5A3JQXNQQYBSQ994D/GIPNA1080.png</image:loc>
      <image:title>Case Studies - Making AI Approachable with a Custom Newsletter Assistant—GIPNA</image:title>
      <image:caption>The Greater Independence Park Neighborhood Association (GIPNA) is a 501(c)(3) nonprofit focused on improving quality of life in Chicago’s Independence Park neighborhood through community engagement and neighborhood enrichment. Centered around Independence Park on the city’s Northwest Side, GIPNA serves residents across parts of the 30th and 45th Wards. GIPNA publishes a bimonthly print newsletter, the Independence Park Community Voice (nicknamed The Voice), which reaches 750 households and businesses per issue—about 4,500 printed copies annually. The newsletter shares local updates, event promotions, civic information, and neighbor-submitted stories, and is also archived digitally at gipna.org/newsletter.</image:caption>
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  <url>
    <loc>https://www.carolynchandler.com/overview/mdrt</loc>
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    <lastmod>2025-07-02</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/5e7f41f2-2152-4242-889e-aafecee8f205/eightbitstudios-portfolio-mockups-mdrt-member.jpg</image:loc>
      <image:title>Case Studies - Guiding Financial Services Professionals Towards Success—MDRT - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749674283898-W09N2PWEFZSS7GB6531P/unsplash-image-FWVMhUa_wbY.jpg</image:loc>
      <image:title>Case Studies - Guiding Financial Services Professionals Towards Success—MDRT - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/00d982b7-22b0-47ff-b84f-a6f2e8953643/CC_research+copy_MDRT.png</image:loc>
      <image:title>Case Studies - Guiding Financial Services Professionals Towards Success—MDRT - Make it stand out</image:title>
      <image:caption>Conducting research with members during one of MDRT’s conferences.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749674557433-XVRCKSH50GVMGVBNUUYO/unsplash-image-7RWBSYA9Rro.jpg</image:loc>
      <image:title>Case Studies - Guiding Financial Services Professionals Towards Success—MDRT - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/a4401700-240c-43a6-99aa-915c3e19dd3b/eightbitstudios-portfolio-mockups-mdrt-academy.jpg</image:loc>
      <image:title>Case Studies - Guiding Financial Services Professionals Towards Success—MDRT - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.carolynchandler.com/overview/cardinal-health</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-07-02</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749162726378-6JHZB83SNM8AR5L2JAI8/image-asset.jpeg</image:loc>
      <image:title>Case Studies - Tracking &amp;amp; Dosing Nuclear Medicine—Cardinal Health - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749163395929-1NIITXYRITG2LXTWXYQW/image-asset.jpeg</image:loc>
      <image:title>Case Studies - Tracking &amp;amp; Dosing Nuclear Medicine—Cardinal Health - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749164082316-JZ8XHR3UB2QU0QOEOHHN/Cursor_and_CAH_UI_Guidelines_090526_pdf+3.png</image:loc>
      <image:title>Case Studies - Tracking &amp;amp; Dosing Nuclear Medicine—Cardinal Health</image:title>
      <image:caption>Guidelines for the order of tabbed entry, and visual states for individual fields.</image:caption>
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    <image:image>
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      <image:title>Case Studies - Tracking &amp;amp; Dosing Nuclear Medicine—Cardinal Health</image:title>
      <image:caption>A wireframe showing feedback such as completion or error states as a user tabs through a table.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749164052935-LA1FVFJJF2PJVIX8RUPG/CAH_Dayboard_090113.png</image:loc>
      <image:title>Case Studies - Tracking &amp;amp; Dosing Nuclear Medicine—Cardinal Health</image:title>
      <image:caption>The final visual design for the Dayboard which lists incoming patients and information relevant for dosing.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/e41f233a-2503-4c40-8f3f-780d64ec4f31/SyntracLaptop.png</image:loc>
      <image:title>Case Studies - Tracking &amp;amp; Dosing Nuclear Medicine—Cardinal Health - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.carolynchandler.com/overview/echodrive</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-07-02</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/4f8e4660-9589-4614-8891-029729c6b4e2/DriveHome.gif</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/4bea7632-da99-4732-a274-c8dd72eaa654/EchoJourney.png</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics - Make it stand out</image:title>
      <image:caption>Visualization of the load journey, with cross-platform opportunities for multiple roles.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749074301097-WRAUXEQXN78CHJK4TC3P/image-asset.jpeg</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1748553401549-O22PKI3ZFM349H42Z78C/25-Load-List-Active-Cropped.png</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1748553401390-T7YUQN9P0QKJAI0JU7A3/19-Load-Details%2C-2-Stop-Cropped.png</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/2fcd932a-e5e2-427f-82cc-6e6c6a568e19/EchoDriveStyle.png</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/ed48ffd5-bc07-4fe8-a69e-d470672aa369/ContextualResearch.png</image:loc>
      <image:title>Case Studies - Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.carolynchandler.com/overview/car-buying-search</loc>
    <changefreq>monthly</changefreq>
    <priority>0.5</priority>
    <lastmod>2025-07-08</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749158430824-512R7332WZC7TLWO4DBU/image-asset.jpeg</image:loc>
      <image:title>Case Studies - Tuning Up the Car-Buying Search Experience for Consumers - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/01fb51a0-c4c0-44b7-a8d8-e064f5293d92/CarSearchScreens.png</image:loc>
      <image:title>Case Studies - Tuning Up the Car-Buying Search Experience for Consumers - Make it stand out</image:title>
      <image:caption>In the updated design, the number of filtered results shows on all filter selection screens.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/0a5fcfa8-3b6f-49f6-b19a-6e6133f1ebf6/CarsdotcomFilter.png</image:loc>
      <image:title>Case Studies - Tuning Up the Car-Buying Search Experience for Consumers - Make it stand out</image:title>
      <image:caption>This design used overlays on iOS and Android to provide filter options to consumers, without showing the total number of results that resulted from their choices. That total (for example, “Search 20) is a key piece of info for car buyers when they are deciding whether to commit that search or keep filtering. My research made it clear that the running total of results needed to be visible during all filtering choices.</image:caption>
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  </url>
  <url>
    <loc>https://www.carolynchandler.com/overview/starterleague</loc>
    <changefreq>monthly</changefreq>
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    <lastmod>2025-07-02</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1749073930553-IY1KZJXY0DFX1H5ABRJB/StarterSchool.jpg</image:loc>
      <image:title>Case Studies - Educating the Next Generation of Digital Entrepreneurs—The Starter League - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1750347087040-3XBU55RORMFB2D16GSU8/StudentExample_SassyDancing_MadLib.png</image:loc>
      <image:title>Case Studies - Educating the Next Generation of Digital Entrepreneurs—The Starter League</image:title>
      <image:caption>This student team’s challenge was to “make dance way sassier for the elderly”</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1750346750389-CWG12F9WUJ6BY8A5AQRR/StudentExample_AssumptionsChallenge.png</image:loc>
      <image:title>Case Studies - Educating the Next Generation of Digital Entrepreneurs—The Starter League</image:title>
      <image:caption>They explored their assumptions, then used them to help write a research guide for their visit to retirement homes.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1750347077212-ZFH3IWF0FJZ3V0QIE9LE/StudentExample_HowMightWe.png</image:loc>
      <image:title>Case Studies - Educating the Next Generation of Digital Entrepreneurs—The Starter League</image:title>
      <image:caption>With the context they gained, they brainstormed some ideas for solutions.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/64a88be9ab3bec4465740abb/1750347079359-RO5RAAH5HVOE5KOQHELP/StudentExample_BoogieBus.png</image:loc>
      <image:title>Case Studies - Educating the Next Generation of Digital Entrepreneurs—The Starter League</image:title>
      <image:caption>One solution proposed was a themed “Boogie Bus” that would pick up seniors and take them to a dance location.</image:caption>
    </image:image>
  </url>
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    <loc>https://www.carolynchandler.com/overview/category/UX+Research+%26+Strategy</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/category/Content+%26+Instructional+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/category/Product+%26+Service+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/category/UX+Research+and+Strategy</loc>
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    <loc>https://www.carolynchandler.com/overview/category/Content+and+Instructional+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/category/AI+Tools+%26+Training</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/category/Product+and+Service+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/category/AI+Tools+and+Training</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Curriculum+Design</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Community+Work</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Adoption+Strategy</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Live+Instruction</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Medical+Devices</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Design+Collaboration</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/UX+Design</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Instructional+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/B2B</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/B2C</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Content+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Course+Design</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Usertesting.com</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Stakeholder+Sessions</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Featured+Design</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Case+Study</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Featured+Instructional+Design</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Design+Team+Management</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Field+Research</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Developer+Collaboration</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Non-Profits</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Roadmapping</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Featured+AI+Work</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Featured+Strategy</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/AI</loc>
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    <loc>https://www.carolynchandler.com/overview/tag/Apptentive</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/UX+Writing</loc>
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  <url>
    <loc>https://www.carolynchandler.com/overview/tag/Wireframes</loc>
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