A professional photo of Carolyn Chandler sitting at a table.

Hello, I’m Carolyn.

Creator of thoughtful, user-centered solutions across learning, product, and AI.

I lead with strategy, design in collaboration, and focus on real-world impact.

Services

  • A photo of Carolyn Chandler performing field research

    UX Research & Strategy

    I help teams understand user needs and align on strategy through research, journey mapping, experience planning, and content structures that support clarity and usability.

    Find Out How
  • An image of two mobile screens from an app called MiKashBoks. One displays account information and the other their reputation score based on payments.

    Product & Service Design

    I shape the structure, flow, and language of products and services, working with teams to align user needs, design principles, business goals, and delivery.

    See It in Action
  • Part of a microlearning infographic on the topic of microlearning.

    Content and Instructional Design

    I use content and instructional design to turn complex concepts into clear, engaging learning experiences—from full curricula to focused messages—built for real-world impact.

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  • A portion of a custom GPT called the GIPNA News Laddy, with conversation starters like "suggest 15 topic ideas"

    AI Tools and Training

    I guide the design, content patterns, and use of AI tools like GPTs for streamlined workflows, making new technology more accessible for teams and individuals.

    Try It Out

All Case Studies

Content and Instructional Design, AI Tools and Training Carolyn Chandler Content and Instructional Design, AI Tools and Training Carolyn Chandler

Making AI Approachable with a Custom Newsletter Assistant—GIPNA

GIPNA's volunteer-led newsletter team needed a better way to manage content creation. I designed and published a custom GPT, trained on style guides and past issues, to assist with planning, writing, editing, and proofreading—and led training to help board members confidently integrate AI into their publishing process.

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Contact Me