Hello, I’m Carolyn.
Creator of thoughtful, user-centered solutions across learning, product, and AI.
I lead with strategy, design in collaboration, and focus on real-world impact.
Services
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UX Research & Strategy
I help teams understand user needs and align on strategy through research, journey mapping, experience planning, and content structures that support clarity and usability.
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Product & Service Design
I shape the structure, flow, and language of products and services, working with teams to align user needs, design principles, business goals, and delivery.
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Content and Instructional Design
I use content and instructional design to turn complex concepts into clear, engaging learning experiences—from full curricula to focused messages—built for real-world impact.
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AI Tools and Training
I guide the design, content patterns, and use of AI tools like GPTs for streamlined workflows, making new technology more accessible for teams and individuals.
All Case Studies
Tuning Up the Car-Buying Search Experience for Consumers
A leading car-buying marketplace set out to improve how millions of users search for vehicles. I helped tune the search and filtering experience to boost clarity, build user confidence, and support key business goals.