Hello, I’m Carolyn.
Creator of thoughtful, user-centered solutions across learning, product, and AI.
I lead with strategy, design in collaboration, and focus on real-world impact.
Services
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UX Research & Strategy
I help teams understand user needs and align on strategy through research, journey mapping, experience planning, and content structures that support clarity and usability.
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Product & Service Design
I shape the structure, flow, and language of products and services, working with teams to align user needs, design principles, business goals, and delivery.
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Content and Instructional Design
I use content and instructional design to turn complex concepts into clear, engaging learning experiences—from full curricula to focused messages—built for real-world impact.
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AI Tools and Training
I guide the design, content patterns, and use of AI tools like GPTs for streamlined workflows, making new technology more accessible for teams and individuals.
All Case Studies
Tracking & Dosing Nuclear Medicine—Cardinal Health
Cardinal Health needed to streamline a complex enterprise product for hospital supply chain teams. I helped lead a cross-functional effort to understand adoption concerns through research, create and launch a complete redesign, and form a strategy for training and adoption.
Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics
Echo Global Logistics built a cross-platform load-tracking system from the ground up. I helped them align the needs of drivers, carriers, and internal teams, and led design of the mobile and desktop apps for a cohesive, role-based experience.