Hello, I’m Carolyn.
Creator of thoughtful, user-centered solutions across learning, product, and AI.
I lead with strategy, design in collaboration, and focus on real-world impact.
Services
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UX Research & Strategy
I help teams understand user needs and align on strategy through research, journey mapping, experience planning, and content structures that support clarity and usability.
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Product & Service Design
I shape the structure, flow, and language of products and services, working with teams to align user needs, design principles, business goals, and delivery.
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Content and Instructional Design
I use content and instructional design to turn complex concepts into clear, engaging learning experiences—from full curricula to focused messages—built for real-world impact.
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AI Tools and Training
I guide the design, content patterns, and use of AI tools like GPTs for streamlined workflows, making new technology more accessible for teams and individuals.
All Case Studies
Making AI Approachable with a Custom Newsletter Assistant—GIPNA
GIPNA's volunteer-led newsletter team needed a better way to manage content creation. I designed and published a custom GPT, trained on style guides and past issues, to assist with planning, writing, editing, and proofreading—and led training to help board members confidently integrate AI into their publishing process.
Tracking & Dosing Nuclear Medicine—Cardinal Health
Cardinal Health needed to streamline a complex enterprise product for hospital supply chain teams. I helped lead a cross-functional effort to understand adoption concerns through research, create and launch a complete redesign, and form a strategy for training and adoption.
Orchestrating Multi-Role Reporting Across Platforms—Echo Global Logistics
Echo Global Logistics built a cross-platform load-tracking system from the ground up. I helped them align the needs of drivers, carriers, and internal teams, and led design of the mobile and desktop apps for a cohesive, role-based experience.
Tuning Up the Car-Buying Search Experience for Consumers
A leading car-buying marketplace set out to improve how millions of users search for vehicles. I helped tune the search and filtering experience to boost clarity, build user confidence, and support key business goals.
Educating the Next Generation of Digital Entrepreneurs—The Starter League
The Starter League, now part of Fullstack Academy, was a groundbreaking immersive bootcamp in Chicago that taught students to design and code their own digital products. I created the 10-week UX Design curriculum and was the live instructor for it for 3 years.